Privacy Policy

Scope

Smart Movers Club LLC (“we,” “our,” or “us”) operates SmartMoversClub.com and the location intelligence App at app.smartmoversclub.com. This policy covers website visitors, App users, newsletter subscribers, people contacting our team, Preferred Partner applicants, and Agency customers. The BidEngine-specific section below supplements this policy for that separate product. This policy describes our practices; it does not replace any separate consent required by law.

Information We Collect

• Account and contact details: information you provide when registering, managing an account, requesting support, contacting us, or subscribing to communications, such as name, email, organization, and phone number when supplied.
• Research and App activity: places you search or compare, selected time windows, reports requested, saved searches and comparisons, preferences, and information entered into App tools. A searched city or state is not necessarily your physical location.
• Messages and submissions: questions sent to Smith or other support channels, form responses, application details, and documents or materials you choose to provide.
• Preferred Partner information: business name, market and category, contact information, website, social links, and the descriptions and media you submit for public placement or sponsored campaigns.
• Payment and subscription information: selected plan, purchase and subscription status, and billing information needed to manage access. Payment providers process payment credentials; do not send card numbers in forms or chat.
• Technical and usage information: IP address, browser and device information, logs, pages and features used, cookies, and similar storage technologies. Email services may record delivery, opens, or clicks where enabled.

How We Use Information

• Provide App accounts, market research, comparisons, saved items, plan access, and support.
• Process purchases, manage subscriptions and Preferred placements, and send account, payment, service, and security notices.
• Respond to questions and provide Agency services requested by you.
• Publish authorized Preferred business profiles and deliver purchased newsletter or video campaigns.
• Send newsletters and marketing according to your preferences and applicable consent requirements.
• Maintain security, detect fraud or misuse, diagnose problems, improve services, and meet legal obligations.

Where data protection law requires a lawful basis, we rely on performance of a contract, legal obligations, legitimate interests such as security and service improvement, or consent where required. You may withdraw consent without affecting processing that occurred before withdrawal.

Market Data and AI-Assisted Features

The App combines public and third-party information about places, including housing, crime, economic and population indicators, education, political and religious statistics, news, and local resources. Researching a place or viewing a demographic statistic does not mean you have disclosed your own political views, religion, or other personal characteristics. Please avoid entering sensitive personal information or confidential client information unless needed for a service you have requested.

Questions and relevant context may be sent to AI service providers to generate an answer or summary. AI responses can be inaccurate and are not professional advice. Smith’s website answers draw on our service knowledge base; the website does not independently create App research reports. Do not include passwords, payment credentials, or other unnecessary sensitive information in chat.

Sharing and Service Providers

We do not sell your personal information. We share information with service providers as needed to operate our services, including hosting and account authentication, payment processing, email delivery, analytics where enabled, and AI processing for requested features. Providers’ own privacy notices may also apply to their services. We may disclose information when legally required, to address fraud or security issues, or as part of a business transfer subject to applicable protections.

Preferred Partner business descriptions, website and social links, and approved showcase materials are intended for public display. We do not automatically send your account information or research activity to a listed professional just because you view a listing. If you contact a professional or use an external link, information you choose to provide is subject to that professional’s policies.

Retention and Security

We retain personal information for as long as reasonably needed to provide services, maintain account and purchase records, resolve disputes, and satisfy legal obligations. Retention depends on the type of information and purpose; closing an account may not remove records we must retain or copies that remain in backups until their normal removal. Contact us to request deletion.

We use access controls and other safeguards to protect personal information, but no system can guarantee complete security. Keep your account credentials secure and tell us promptly if you suspect unauthorized access. Information may be processed outside your state or country by our service providers, subject to applicable legal requirements.

Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, restrict or object to processing, withdraw consent, or complain to your local data protection authority. Email hello@smartmoversclub.com to make a request. We may verify your identity before acting; legal exceptions may apply. You will not be penalized for exercising applicable privacy rights.

Manage available account and subscription settings in the App. Unsubscribe from marketing emails using the link in the message; essential account and service notices may still be sent. Canceling a subscription and requesting deletion of personal information are separate actions.

Cookies, External Links, and Media

Our website and App use cookies and similar technologies for sign-in, preferences, security, and other purposes described in our Cookies Policy. External links, podcast players, YouTube content, and payment pages may involve third-party services with separate privacy practices. Use available consent controls or your browser settings to manage optional technologies.

Children’s Privacy

Our services are intended for adults aged 18 or older. We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information.

Updates to This Policy

We may update this policy as our services change. The revised version will show a new update date, with additional notice where required by law.

SMS Data & Messaging Terms

Data Sharing. Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions.

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Smart Movers Club LLC (855-901-CLUB [2582]) regarding account notifications, customer care, delivery notifications, and marketing.
• Consent is not a condition of purchase.
• Message frequency varies. Message and data rates may apply.
• You can reply STOP to unsubscribe at any time or HELP for assistance.
• You can also contact us at hello@smartmoversclub.com.
• Mobile opt-in information is never shared with third parties.

BidEngine Platform

BidEngine ("the Platform") is a SaaS product operated by Smart Movers Club for construction bid analysis, estimating, and proposal management. When you create a BidEngine account or use the Platform, the following additional terms apply alongside our general privacy policy.

Information we collect. Account details (name, email, company, phone, role), authentication metadata, billing information processed by Stripe (we do not store card numbers), and the bid content you upload — including plans, specifications, addenda, proposals, pricing data, compliance documents, and any messages you send to our support team or AI assistant.

How we use your information. To deliver the Platform's bid-analysis, estimating, proposal, and workflow features; to provide customer and account-management support; to process payments and prevent fraud; to operate AI features that summarize, extract, and analyze your bid documents on your behalf; to send transactional emails (bid status, due-date reminders, support replies, billing notices); and to improve product quality and reliability.

AI processing. Bid documents and chat messages may be processed by third-party AI providers (including Anthropic, Google, OpenAI, and Perplexity) strictly to generate the analysis you requested. We do not allow these providers to use your content to train their models, and AI outputs are returned only to your workspace.

Sharing. We do not sell your data. We do not share your bid content with other customers. We share data only with sub-processors required to operate the service (cloud hosting, Stripe for payments, transactional email providers, AI providers above) and where required by law.

Data retention. Bid documents and account data are retained for the life of your account. If your subscription ends or your trial expires, your workspace is moved to an Archived state and your data is retained until you request deletion or reactivate. You may request export or deletion at any time by emailing hello@smartmoversclub.com.

Security. Data is stored in a managed backend with authenticated, role-based access. Each customer's data is isolated by tenant-level access controls (RLS).

Your rights. You may access, correct, export, or delete your personal data, withdraw consent, or close your account at any time. EU/UK/California residents have additional rights under GDPR/CCPA.

Contact. Privacy questions: hello@smartmoversclub.com · Billing: billing@smartmoversclub.com · Phone: 855-901-2582.

Refunds & cancellations. See the BidEngine Terms at https://bidengine.smartmoversclub.com/terms.

Contact Information

For questions about this Privacy Policy, contact us at:

📧 hello@smartmoversclub.com
📱 1 (855) 901-CLUB (2582)